Return Policy

What is your return policy?

All returns must be made within 14 days after the product delivery date. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

How do I return something?

Step 1: Send a return request to service@toot.sale along with your order number and the name(s) of the item(s) you want to return.

Step 2: Our customer service will reply you with a RAN (return authorization number) within 24 hours.

Step 3: Pack up the item(s) you want to return and send it or them back to our warehouse (address in the email with RAN).

Step 4: Once our warehouse receives the package, we will process the refund to you within 2 business days.

Please note that any returned items must be in resalable condition. Item(s) that arrived damaged will not be eligible for refund.

What is your exchange policy?

Currently we are not able to offer exchange service for any shipped orders.  If you want a different size, different color, or different item, please place a new order.

What is your refund policy?

If the refund is claimed for any item of your order, and at the same time your order doesn’t include any promotions or discounts, you will receive a full refund for the item. But if the order includes promotions or discounts, the item will be refunded proportionally instead of full price. For example, if the original price of an item of your order is $10, and the grand total of your order is $18 after a $2 off discount, so you will receive $9 refund after cancelling this item.

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